• Shipping Policy

    Order Confirmation:

    As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.

    Order Shipment:

    We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at matt@primeyardtools.com.

    No Shipping outside the USA. 

    Shipping Options

    Our base shipping is usually completely free! This option usually takes between 5-7 days to arrive at your doorstep, after you have submitted your order.
    Some heavier items such as log splitters may require a lift gate to unload the product from the truck. If the customer is unable to unload the product from the truck, a lift gate can be provided. However, there may be a COD (cash on delivery) fee for this service, usually around $50.

    What Happens If My Order is Delayed?

    If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.