• Refund and Return Policy

    Refund and Return Policy - Prime Yard Tools

    Cancellations & Refunds:At Prime Yard Tools, we take pride in offering industry-leading return policies. You can cancel your order free of charge before it ships (exceptions may apply, see below).

    If you have any questions, please reach out to us via email at matt@primeyardtools.com or call us at 1-707-394-9718.

    Cancellations (Before Order Ships)

    If you need to cancel your order, please contact us as soon as possible to receive a full refund before your order leaves our warehouse. You can reach our agents during business hours at 1-707-394-9718, or by emailing matt@primeyardtools.com at any time.

    Cancellations of Custom Orders

    Please note that custom or made-to-order products cannot be canceled or refunded since they are specifically produced for your order.

    These units are tailored to your specifications and are manufactured upon receiving your order. If you are unsure whether your order falls under custom or made-to-order, please feel free to message or call us for clarification.

    All sales of custom-made and made-to-order products are final.

    Refunds and Returns.

    If you need to exchange your product within 30 days, you may do so. However, please be aware that you, as the customer, are responsible for any shipping costs associated with returns and exchanges.

    Due to significant increases in LTL/freight shipping costs, any outright returns will be subject to a 25% cancellation fee, along with return shipping costs. If you are replacing the product with another item, we may be able to assist you with some of the costs depending on the product.

    Shipping Times

    We strive to deliver your order as quickly as possible. Estimated shipping times are provided on our product pages. All orders are dispatched within 1-2 business days and typically delivered within 5-7 business days.

    Please note that order delays can occur, and they are beyond the control of Prime Yard Tools. We understand that this can be frustrating, and we kindly ask for your patience and understanding during such circumstances. We appreciate your business and thank you for your patience.

    Important Notice

    By making a purchase from Prime Yard Tools, you acknowledge and agree to the following terms in the Exchange Agreement:

    1. You understand that it is your responsibility to inspect the package upon delivery, noting and taking pictures of any damage, and providing the information to Prime Yard Tools within 24 hours of delivery.
    2. You understand that you are responsible for the cost of return shipping and the cost of new product shipping in the case of a refund or exchange.
    3. You understand that products must be returned unopened and unused within 30 days, and an additional restocking fee may apply.
    4. You understand that if your order has already left the warehouse, you are unable to receive a full refund.
    5. You understand that returning your order after it has shipped will incur return shipping fees and restocking fees, typically around 25%, which vary by product.

    Damages

    Please inspect the packaging of your item(s) upon arrival. If any damage is noticed, please take photos of the damage, box, and SKU, along with a brief description, and send them tomatt@primeyardtools.com. We will process an insurance claim on your behalf. Photos and videos must be submitted for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.


    Warranty

    Warranty terms vary depending on the manufacturer. Please refer to individual product pages for warranty details. Please note that warranty covers damages that occur over time and from use. If an item arrives damaged and is not reported within 30 days, it will not be considered a warranty claim.

    Returns

    By default, customers are responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.

    All our products come with guaranteed warranty policies, ensuring that you receive a fully functional, operating product without any additional expenses on your end. Please refer to individual product pages for details.

    BOGO Promotions

    In the event of a BOGO (Buy One Get One) promotion, both items must be returned for a full refund. If only one item is returned, you will receive a replacement for that item or store credit for its value when purchased separately. If your order has already shipped, you, as the buyer, will be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. Refunds will be issued only to the original credit card used for the order.

    Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact matt@primeyardtools.com.

    Chargebacks

    Our team of agents is committed to assisting you and resolving any issues. We have designed our policies to be fair and believe they are among the best in the industry. We are here to support you and provide the best possible resolution.

    Therefore, any customer who files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have any issues with a product you received, please contact us, and we will help you resolve the issue. We kindly request that you refrain from filing chargebacks for issues that we can resolve together. Thank you for choosing to shop with us!

    Contact matt@primeyardtools.com for any questions.

    BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.